FAQ

Our most frequent questions and answers

We offer a 4 or 8 weekly cleaning services, But sometimes on extreme weathers or staff sickness we could be delayed 

Yes we carry out cleaning in the rain as we use purified water which has the similar properties of rain water, Unlike the traditional methods which you can affect the quality when raining

We use a water fed pole using purified water, this method is by far the best as it gives the frame, sills and glass a deep clean, once cleaned the purified water is left to dry spotless as the filtration system we use removes all contaminants and impurities

Yes, we will always text between 4-7pm the night before your appointment

Yes we clean doors also but only if they are UPVC type (Not Wooden)

Yes we do, We offer gutter clearing, Pressure washing, Gutter and soffit cleaning & More please contact us if you want a service not listed on our site we will be happy to help

We do allow booking of this type but their maybe be a longer wait for an appointment and a higher price may need to be paid

We take payments using our direct debit system called go cardless payment is taken after you regular window clean is completed, We also except cash, card, or bank transfer after job is completed 

Yes, we do, if you have provided us with an email address at the time of sign up, we will send you an invoice

Please report any issues with your service within 24 hours, once we have been notified we will arrange to return to rectify the issue within 48 hours

We carry out hundreds of cleans every month, so we have to be meticulous with our planning. This sadly means we cannot cater for specific days etc as you will be placed in rotation with other nearby customers. If you need to postpone your clean for any reason you need to tell us by email as soon as possible. Cancellations made on the day of your appointment are too late and we may charge you full price for a missed clean. Further details of scheduling will be found in our Terms of Service when you receive your quote.